Returns

We want you to be happy with everything you buy from Bella Baby. To enable you to buy with confidence, if you are not 100% satisfied with your purchase, you can return your order to us for a full refund or exchange within 30 days. Returns must be unused, unopened and in the original packaging. Proof of purchase is required.

Free Return to our Stores:

Take the item to any Bella Baby retail store with your delivery email. Any returns made through the store will be credited to your account within 2 - 3 working days.

As part of our 30 day return policy, all returns will need to be received and processed by us within 30 days of purchase.

As per our terms and conditions the cost of returning any items is at your own expense and we do not offer a collection service so you will need to use your own courier or drop into the store. 

Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us by email: twickenham@bellababy.co.uk or by phone, T: 02088915321. Failure to do this may result in a delay with your refund. The following information is required when you call:

  1. Your order reference number
  2. Your telephone and contact details should we need to contact you

Make sure you retain the original packaging to avoid damage in transit. However if this is not possible please pack the item in another cardboard box.

For hygiene reasons, we do not refund/exchange opened bedding/mattresses/breast pumps unless they are faulty.

You will be responsible for the cost of returning any item to us unless the item is defective, or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you, we may arrange for collection of the item from you at your cost. 

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