We want you to be happy with everything you buy from Bella Baby. To enable you to buy with confidence, if you are not 100% satisfied with your purchase, you can return your order to us for a full refund of the product (excluding the original shipping charge paid) or exchange it within 30 days from the day of purchase. Returns must be unused, unopened and in the original packaging. Proof of purchase is required.

Return to our stores:

Take the item to any Bella Baby retail store with your delivery email. Any returns made through the store will be credited to your account within 2 - 3 working days.

As part of our 30-day return policy, all returns will need to be received and processed by us within 30 days of purchase.

Return by Post / Courier :

As per our terms and conditions, the cost of returning any items is at your own expense and we do not offer a collection service so you will need to use your own courier or postal service. If the item you receive is faulty, please contact our customer service team by email [email protected] or by phone: 0208891532. Our customer service team will be on hand to resolve this matter for you in an efficient manner.

Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us by email: [email protected]  or by phone, T: 02088915321. Failure to do this may result in a delay with your refund. The following information is required when you call.

• Your order reference number

• Your telephone and contact details should we need to contact you

Our return address is:

Bella Baby 

58 - 60 Richmond Road

Twickenham

TW1 3BE

Please remove any labels on the package and note your order number, name & telephone number so that we can process your refund promptly :

Please note:

Products must be packaged in outer cardboard or protective bag, we will not accept products whereby the original packaging is damaged. Please do not write address details or anything on product packaging, items with writing on packaging cannot be accepted back for a refund.

Furniture/wooden products or any items once assembled cannot be returned.

For hygiene reasons, we do not refund/exchange opened bedding/mattresses/breast pumps unless they are faulty.

Products must be unused & in their original packaging with no signs of use. At Bella Baby, we inspect all returns to ensure we are always giving our customers brand new products. We will not refund any items with any sign of visible use.